Most items on pearlsandall.com are made as they are ordered, and this means it may take up to two weeks to receive your order. You are assured your jewelry will be a unique piece to cherish in your collection.

Where it concerns quality control : Every item is inspected, graded and properly packaged before shipping . 

Return/Refund Policy

We will offer a 15-day money back guarantee on merchandise that is brand new, unworn with tags attached. The customer has to request a Return Merchandise Authorization number within 5 days of receiving the merchandise. a 10% restocking fee will be chargedon any returns. The return must be received by us within 15 days of the original delivery date to the customer or a 20% restocking fee will be charged.  After that time, exchanges only will be permitted or merchandise credit given, shipping both ways for all returns or exchanges are payed by the customer.

NOTICE! Do not return any item without first contacting pearlsandall.com and requesting a RETURN MERCHANDISE AUTHORIZATION. Only items that are shipped with delivery confirmation or some type of shipping tracking number will be permitted.

In order to begin a return, use our EMAIL FORM to notify us of the return and the reason for the return and await a prompt response from one of our representatives. 

Any jewelry that has been modified from its original condition will not be accepted for return or exchanges. No jewelry that has been worn will be accepted for return or exchange. 

Please note all weight are estimates and will be as close to stated as possilbe!